• Pause frequently when speaking
  • Make another feel important by asking a question
  • Touch wrist, arm, and shoulder to show you are in control
  • No need to wait for another to break the ice, initiate
  • Be aware that others are reading you; so give what you want them to see: relaxed facial expression. Confident individuals smile but scared ones frown
  • Expect acceptance and grant it
  • Make others feel welcome in your presence
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